Maintenance issue reporting
If you live in a property managed by Daniel Hobbin Estate Agents, and you have a maintenance issue, you can report it in several ways:
Online (fastest option)
Our streamlined, online maintenance reporting system allows you to report maintenance issues for properties managed by Daniel Hobbin Estate Agents.
Non-emergency repairs that are reported online are likely to be handled more quickly than those that are reported by telephone or by email. Whenever you can, provide a photo of the problem and be as descriptive as possible. This will make the process go much faster and will greatly assist us in ensuring the right contractor is available.Report Maintenance
Telephone or email
Emergency (out of hours)
If you have a maintenance issue with a property managed by Daniel Hobbin Estate Agents, and it is an emergency, please call our emergency number (out of hours): 07563 319961
What is considered an emergency?
An out-of-hours emergency is something that could harm or damage you or your property or the properties of your neighbours. Be sure that the issue cannot be resolved during our opening hours and that the situation is truly an emergency. Please take a look at some examples below:
- In the summer, no water or heating is not considered an emergency and should be reported via the online reporting system. It should, however, be reported as an emergency during the winter months.
- The landlord will not be liable if you lock yourself out of the property as it is not considered an emergency. Therefore, a local locksmith should be hired at your expense. You can also wait until the office is open and ask if you may borrow a set of keys. Please note that Daniel Hobbin Estate Agents must keep a spare key if you change the locks.
Fire or Accident
Call 999 or 112.
Under no circumstances should you try to put out a fire on the property yourself. In the event of a fire, you should evacuate the property immediately and contact the emergency services. When you are able, please reach out to us by phone.
Turn off the gas at the meter if you smell gas, suspect a leak, or if your carbon monoxide alarm beeps. Also, do not use naked flames or electrical switches if there is a leak or if an alarm is beeping. Contact National Grid at 0800 111 999 immediately after leaving the property. You can then report this issue to us by email or by telephone.
Carbon Monoxide Alarm
In the event that your carbon monoxide detector goes off, immediately leave your property and call the National Grid on 0800 111 999 to report the alert. Do not return to your home until it has been declared safe. Examine everyone's health, checking for any flu-like symptoms that may suggest poisoning. Call 999 if these symptoms are evident. Open all your windows and doors to let the fresh air in.
Shut off the water supply to the property by finding the stopcock. In cases where leaks are near power outlets or lights, shut off the electricity. Water coming from above should be reported to the occupants above and the source shut off. If they are not home, leave a note for them to contact you. Please also notify your concierge/building manager if you have one. Until we speak with you or our contractor, try to contain the leak and any residual escape of water as best you can. If possible, place a bucket beneath the leak and turn off any appliances that are connected to the water system, such as the washing machine and electric shower.
Interruption to your Water Supply
In most homes, water enters through the kitchen, so test your kitchen's cold water tap. Verify that your stop valves are open and that your pipes are not frozen, and check with your neighbours if the problem is communal. In the event you have tried all the above without success, please contact South West Water (or your supplier) on 0344 346 2020. If there is no water in your area, you can check their website: https://www.southwestwater.co.uk/frequently-asked-questions/drinking-water-services/why-do-i-have-no-water/.
Loss of power
In the event of a total power outage, locate and check your fuse box and trip switches. In addition, see if any neighbours or the rest of the building lost power. In the event that you are still experiencing problems, we recommend contacting your supplier directly or calling the UK Power Network’s Fault and Emergency Information Centre on 0800 028 0247.
Check that fuses have not blown and circuit breakers are turned on if there is no power loss in the area or building. If any fuses were turned off, re-turn them on before plugging in all the items one at a time to determine the reason the power tripped. You can keep the problem item disconnected until it can be checked during normal working hours. Replace faulty bulbs if needed. If you have a top-up meter system at your property, make sure that it is topped up to at least £15.
No Heating or Hot Water
The following check list will help you determine whether your boiler is functioning correctly:
- Make sure the pilot light is on and that the pressure gauge is between 1 and 2. If it is below, the boiler is depleted and needs topping up.
- Turn on your room thermostat (at least 21°C).
- Have your radiators' thermostatic valves been turned on?
- Make sure your property's gas and electricity meters are topped up with £15 each.
- In freezing weather, the condense pipe on the outside may freeze. Please call for assistance.
- The radiators may need bleeding if they're warm at the bottom but cold at the top.
- Please let us know if you see a fault/code on your boiler.
Report this immediately by calling 999 or your local police station. An insurance crime reference number will be provided to you, as well as assistance with an emergency locksmith.